Privacy Policy

Only what you hand us. When you submit a contact form or start a WhatsApp enquiry, we receive your name, your contact details, and whatever you tell us about the project — measurements, materials, timings.

We do not ask for payment details anywhere on this site, because nothing is sold through it. Any quotation is agreed separately and invoiced offline.

To answer you, to prepare a quotation, and to keep track of an ongoing project so you do not have to repeat yourself to a second person.

We do not sell your information, and we do not pass it to third parties for their own marketing.

The site sets the small number of cookies it needs to remember your language and your light or dark theme preference. Those are set by the site itself and read by nobody else.

If analytics are enabled, they are used in aggregate to understand which pages are useful. They are never used to identify you personally.

Our own team, and the suppliers who make delivery possible — a fabrication partner cutting to your drawing, or a freight company carrying the order to your site.

Each of them receives only the part they need to do their job, and is expected to keep it confidential.

Enquiry records are kept while a project is live and for a reasonable period afterwards, so warranty and repeat-order questions can be answered properly.

Records that no longer serve a purpose are deleted.

You can ask what we hold about you, ask us to correct it, or ask us to delete it. Write to us using the details on the contact page and we will confirm once it is done.

If you ask us to delete something we are legally required to keep — an invoice, for instance — we will tell you which record and why.

If this policy changes materially, the date at the top of this page changes with it.

Any question about privacy can go to the same address as anything else: we would rather answer it than have you guess.