Gulf FlatsNatural Stone

Questions

Frequently Asked Questions

Everything clients ask us before a first order — materials, timings, pricing, and what happens on site.

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  1. Send us your requirements through the contact form or on WhatsApp. We reply with material options and an itemised quotation, and production only starts once you have approved it in writing.

  2. Yes. Our CNC lines cut bespoke dimensions, edge profiles, cut-outs, and inlays directly from your drawings or a site template.

  3. Between 7 and 25 working days depending on the piece — tiles from ready stock are quickest, book-matched slabs and backlit panels take longest. Every product page lists its own indicative lead time.

  4. It varies by product, from 2 m² for a vanity top up to 30 m² for exterior paving. The figure is shown on each product page under Technical details.

  5. We deliver across all regions of Saudi Arabia, and we arrange export freight and documentation for projects beyond the Kingdom.

  6. Yes. Our own fitting teams install flooring, cladding, staircases, and fabricated pieces. We can also supply material only if you are working with your own contractor.

  7. We keep samples of every collection at the Riyadh showroom, and for project quantities we can send samples to your site or design office at no charge.

  8. No. They are indicative starting prices per square metre and exclude fabrication detail, delivery, and installation. Your quotation is the binding figure.

  9. Reseal polished natural stone every 12 to 24 months, wipe up acidic spills promptly, and clean with a pH-neutral stone cleaner. Engineered quartz is non-porous and never needs sealing.

  10. Marble is softer and prized for its veining, but etches with acid. Granite is harder and far more forgiving around heat and stains. Quartz is engineered, so it is non-porous and completely consistent batch to batch.

  11. Yes. We hold deep stock across marble, granite, and quartz, and we reserve blocks for phased delivery so a hotel or hospital fit-out is matched across every floor.

  12. Marble from Italy and Spain, granite from India, onyx from Pakistan, travertine from Turkey, and basalt quarried here in Saudi Arabia. Quartz is engineered in our own facility.

  13. Often yes. Send photographs and, if possible, an offcut — we will identify the closest available match and confirm with a sample before you commit.

  14. Material is warranted against manufacturing defects, and our installation work is warranted for twelve months. Natural variation in colour and veining is a property of the stone, not a defect.